On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be guided to the "log in" page.
After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.
We ship to worldwide. So yes we ship to your country. You can view a full list of countries in our shipping policies.
We ship orders by the fastest possible means, but the time taken to ship depends on individual items and any customization you may have ordered. Please remember customization and stitching for any item requires extra 5 – 7 business days.
Some orders may incur a customs fee that is decided by your country ( It rarely happens). These are fees charged by your government and Lakhany Official has no control over it. We do apologize for the inconvenience it may cause.
For your shopping convenience, we offer multiple payment options that are absolutely secure. You can chose to pay using a credit or debit card using the Cyber-sourced powered gateway.
Once your order is completed and handed to the courier company, we will send you an email with the tracking details.
To offer you the best shopping experience is our top priority. However, if for some reason you are not happy with the product received from us, we will be happy to assist you in resolving the situation. Please view our return policy for details.
By registering, you get a number of benefits such as regular updates on promotions and offers, facility to store your shipping address, save measurements for customizations and much more.
We offer customization for all sizes and in many styles. You can submit your body or garment measurements, or choose from our stand size options to get the perfect fit.
Customization takes between 5 – 7 extra business days from the day the order is placed. If you have opted for customization, please keep this is mind.
Absolutely! The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address. We don’t include any invoices or payment information in the packages. Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.
Our priority is getting your order to its destination on time and in good condition. Our branded packaging is very sturdy and designed to protect your order on its way to you. We don’t send any invoices or payment information with orders.
We at Lakhany Official deliver orders through reputed courier companies like DHL, Skynet, Leopard and TCS.
At present we do not take orders over phone. Would request you to place the order through our website.
Request you to place a fresh order for the item you choose to purchase.
The product will be dispatched within 1 bussiness day of placing the order. An additional 4 days are required to deliver the product at your doorstep. Also, if you opt for stitching then it will take 3 working days extra for customization.
This indicates that the item is in process in our workshop and will be shipped soon.
You will receive an auto-generated email from us with details of the item, which has been shipped along with the tracking details.
The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.
There are no extra charges on cash on delivery orders. However, VPP charges will be applicable.
Cash on Delivery option is only available for orders shipping to Pakistan.
It will be difficult for us to cancel your order if the same has already been dispatched or undergone customizations. However we request you to email us at email@example.com with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.
The address where you receive your card statement details is called Billing Address.
The address where your orders are delivered is called the Shipping Address.